Delete a user attribute

Note: User attributes use inheritance. To delete an attribute, it must be in the organization where you are performing the delete action. If you do not see the Delete button, verify that you are deleting the attribute from the correct organization level in the enterprise or super enterprise. For more information, see "Manage common content with inheritance" in the BlackBerry AtHoc Plan and Manage Enterprise Organizations guide.

If a user attribute becomes obsolete, you can delete it and all records of the attribute that are associated with end users.

You cannot delete an attribute or its values while it is in use in a recurring or scheduled accountability template, alert template, advanced query, or in fill count and escalation settings. If you attempt to delete attributes or attribute values that are in use, BlackBerry AtHoc displays the Delete User Attribute dialog, listing each template that uses the attribute, where in the template it is used, the organization the template belongs to, and its next occurrence (when applicable). To delete the attribute or its values, first remove the attribute from each listed template or alert and save the template. Once attribute values are deleted, reapply the attribute to the template so that scheduled and recurring alerts and events use the current values.

Attributes with custom translations cannot be deleted. Before attempting to delete an attribute, verify that no custom translations are associated with it. Go to The Settings icon > Translate Custom Attributes. On the Custom Attributes Translation page, select the attribute from the pull-down list. Remove any text that appears in any Attribute Name or Attribute Tooltip field and then click Save. Text that is part of the system's primary language appears greyed out and cannot be deleted. This text does not prevent the attribute from being deleted.

  1. In the navigation bar, click The Settings icon.
  2. In the Users section, click User Attributes.
  3. On the User Attributes screen, in the Attribute Name column, click the name of an attribute that is defined in the organization.
  4. On the attribute details screen, click Delete.
  5. On the Delete User Attribute window, click Delete.
    Note: If the attribute is being used for alert targeting, preset response options, or any other purpose, you must manually remove the attribute from each dependency before you can access the delete confirmation screen.

The attribute is removed from the system and no longer appears in the User Attributes list.