Recover your forgotten username

Note: The information in the following topic is relevant only if you log in to Self Service using a username and password.
  1. On the login screen, click Forgot Username? under the Username field.
  2. On the Retrieve Username screen, from the Select Verification Method list, select Email or Text Message.
  3. Enter the email or text-messaging number associated with your BlackBerry AtHoc account.
  4. If your system has reCAPTCHA enabled for user verification, select the I'm not a robot check box.
  5. Click Submit. If your email address or text-messaging number is found in the BlackBerry AtHoc system, a message is displayed instructing you to check for your username in your email or text. If your email or text-messaging number is not found in the BlackBerry AtHoc system, a message is displayed.
  6. Log in to Self Service using the username that appears in the email or text message.