Prioritize personal devices for dependents

  • Device delivery preference must be enabled for the organization.
  • At least one personal device must be enabled in the organization.
  • The dependent must have at least one enabled device with an address in their profile.
  • You be an Enterprise Administrator, Organization Administrator, End Users Manager, or Advanced Alert Manager to prioritize personal devices for a dependent.
  1. Log in to the BlackBerry AtHoc management system.
  2. Click Users > Users.
  3. On the Users screen, select the user whose dependents you want to update.
  4. On the user details page, click More Actions > View Dependents.
  5. On the Dependents screen, click Prioritize Personal Devices.
  6. On the Prioritize Personal Devices window, click The Reorder icon and drag to reorder the device. Personal devices are prioritized according to their position in the list, with the highest priority device appearing on top.
  7. Click Save.