Create a Connect alert rule
Add a new rule to specify what happens when a Connect alert is received in the Inbox.
- From the navigation bar, click Alerts or Organizations.
- Click Alert Rules. The Connect tab is open by default.
- Click New Rule.
- On the New Rule screen, in the General section, enter a rule name in the Name.
- In the Conditions section, create a condition that triggers the rule:
- Click Add Condition.
- Select from the list of existing attributes:
- Severity: The importance of the incoming alert (High, Moderate, Low, Informational or Unknown.)
Note: In alerts triggered based on Connect rules, the severity is not retained from the original alert.
- Source Organization: The list of your existing connections (the organizations that can send alerts to your organization.)
- Title: The title of the incoming alert.
- Type: The type of alert, such as “Geophysical” or “Safety.”
Note: In alerts triggered based on Connect rules, the type is retained from the original alert. The type in the selected template are overwritten.
- Severity: The importance of the incoming alert (High, Moderate, Low, Informational or Unknown.)
- Select an operation that defines the relationship between the attribute and the value. For example, equals or not equals.
- Enter or select the value of the attribute, such as “Fire”.
For example, the condition might look like the following:
Type equals “Fire”Attribute values that contain multiple items are separated by commas. If one or more of the values is true, the condition is met.
- In the Actions section, in the Publish Alert field, select an alert template to be published when the conditions of the rule are met.
For example, if the title of the incoming alert contains the word “fire”, you might select a template called “Emergency: Fire” to publish an alert to the fire department.
- To use the response options from the incoming alert, select Use sender response options and return first response to sender.
When this option is selected, the response options from the incoming alert are copied to the triggered alert. Additionally, the first response that is received is sent to the sender of the incoming alert.
- Select Stop processing more rules to prevent more rules from being processed after the current rule. This option prevents the processing of the next rule or rules that match the same incoming alert.
- Click Save.
- When an incoming Connect or mobile app alert from a connected organization triggers another alert, any attachments in the incoming alert are not included in the triggered alert.
- When an incoming Connect alert triggers another alert, the following values from the Content section of the incoming alert are copied to the triggered alert: type, matching placeholder values, and response options.