Desktop Popup options

• App Template
  • All desktop pop-up alerts display the alert severity and type, and, if available, a link to the alert location. BlackBerry AtHoc provides default templates, one for each severity: High, Moderate, Low, Informational, and Unknown.
  • Specify the desktop delivery template, either the default template or a custom template.
  • If you choose Use Custom Template, you can pick from any existing templates.
  • Best Practice: Click Preview to preview the custom template.
  Important: If your operating system has been magnified to 150% or higher, reduce the amount of text in the alert. If the alert exceeds the size of the alert dialog, the scroll bars might be unavailable.
• App Audio
  • Select whether to use the default or a custom audio sound. The default audio is predefined by your organization.
  • If you choose Use Custom Audio, you can pick from any existing audio sound.
  • Best Practice: Click ► to preview audio selections.
• Map Image in Alert

  Select Enabled to include the location set in an alert template as a map in an alert. Users who receive the alert can click the image of the map in the alert to go to an interactive map. This option is selected by default.

Email options for non-bilingual alerts

The device options for Email devices are set on the preview screen. For more information, see Preview and publish an alert.

Email options for bilingual alerts

• Email Message Content
  • Select Alert Title and Body to use the information in the alert title and body fields as the email message content.
  • Select Custom Text to enter a custom title and message body as the email message content.
• Map Image in Alert

  Select Enabled to include the location set in an alert template as a map in an alert. Users who receive the alert can click the image of the map in the alert to go to an interactive map. This option is selected by default.

Text Messaging options

Pager options

Cisco IP Phone Display options

• Alert Image
  • Select None if you do not want an image to accompany the alert.
  • Select Image to select an image from a predefined list.
  • Select Online Image to enter the URL for an image that you want to accompany the alert.
• Ringtone
  • Select No Ringtone if you do not want a ringtone to play before the alert.
  • Select Use Ringtone to select a ringtone from a predefined list. The tone will sound before the alert content plays.
• Audio Broadcast
  • Select No audio message if you want no audio to play when the alert is received.
  • Select Audio - Title and Body if you want the alert title and body to play when the alert is received. If you select this option, you can specify the number of times to replay the alert.
  • Select Audio - Title Only if you want the alert title to play when the alert is received. If you select this option, you can specify the number of times to replay the alert.
  • Select Audio - Body Only if you want the alert body to play when the alert is received. If you select this option, you can specify the number of times to replay the alert.
  • Select Custom if you want to enter custom text for the alert. If you select this option, you can specify the number of times to replay the alert.

Phone options

• Phone Message Content
  • Select Send Alert Title and Body to use the information in the alert title and body fields as the phone message content.
  • Select Send Custom Text to enter a custom title and message body as the phone message content.
  • Select Send Recorded Message to create and upload a custom recorded message that will be played for the alert recipients. For complete details on creating a recorded message, see Create a custom recorded message for an alert or alert template. For complete details on uploading a recorded message, see Upload a custom recorded message for an alert or alert template.
• Recipient Answers the Call

  Select what happens after the recipient answers the call:

  • Deliver alert without any authentication.
  • Deliver alert only after the provided PIN is entered.
  • Deliver alert only after user validation.
• Recipient Does Not Answer the Call
  Select what happens if the call is not answered:

  • Deliver alert as voice mail.
    Note: If the Severity of an alert is changed to Moderate or High, this option is removed and the "Leave callback information" option is applied instead.
  • Leave callback information in the voicemail.
    Note: If this option is selected, the end user must have a PIN associated with their account to retrieve the alert message from a phone number other than the phone number targeted in the alert.
  • No voice mail.
• Requires Acknowledgment

  Select if the alert has no response options. The acknowledgment steps are provided at the end of the alert.

• Stop Calling Options
  Select the criteria that stop calls from being made to the alert recipient:

  • Recipient acknowledged the message.
  • Recipient listened to entire message.
  • Entire message left on voicemail.
• Call Attempts

  Enter the number of attempts the system makes to contact each recipient. If the Stop Calling options are met, call attempts stop regardless of the Call Attempts setting.

• Retry Interval

  Enter the amount of time that must elapse before the system tries again to contact the recipient. If the Stop Calling options are met, call attempts stop regardless of the Retry Interval setting.

BlackBerry AtHoc Mobile App or Mobile App - Work options

• Repeat Notification

  Each alert is only sent once. This option specifies if and how often notifications about the alert are repeated on a mobile device.

  • None: Send the alert notification once.
  • Default: Use the default time that has been defined for the selected severity.
    • For High severity alerts, the default is one notification a minute for 10 minutes.
    • For Moderate, Low, Informational, or Unknown severity alerts, the default is one notification a minute for 2 minutes.
  • Custom :
    • Select how long to repeat the notification if the user does not respond.
    • Select how long to pause between each repetition.
      Note: Ensure that the pause time is smaller than the repetition timeframe. For example, if you set the Stop Repetition After value for 5 minutes, and the Pause between Notifications value to 30 seconds, the notification can be repeated up to 9 times. However, if the Stop Repetition After value is 5 minutes, but the Pause between Notifications value is 6 minutes, the notification is repeated only once.
  Alert notifications repeat until one of the following actions occur:

  • The recipient responds to the alert from any of the mobile apps on which the same recipient is registered. Responses sent from other devices such as email, phone, or SMS, do not stop the notification.
  • The defined timeframe for repeat notifications elapses.
  • The alert ends.
• Deliver Alert with Sound
  • Select Yes if you want the mobile device to play a sound according to the alert severity and device settings. For High severity alerts, this setting overrides the device settings and plays a sound when an alert is delivered. For all non high-severity alerts, the sound setting on the mobile device takes precedence. This is the default.
  • Select No to prevent the mobile device from playing any sounds. Alerts of any severity are delivered silently.

WhatsApp options

• Content Sent Via WhatsApp
  • Select Send Alert Title and Body to use the information in the alert title and body fields as the WhatsApp message content. Alert titles are limited to 45 characters and body text is limited to 600 characters. Alert titles and body text that exceed these limits are truncated.
  • Select Send Custom Text to enter a custom title and message body as the WhatsApp message content.
• Additional Content

  Select whether to include attachments or a location in the alert. Attachments and locations are sent as separate WhatsApp messages after the main alert and may result in additional messaging charges.