You can grant accountability officer permissions to users in your organization that you want to provide status on behalf of others during live accountability events.

If you are an Enterprise Administrator logged in to an enterprise organization, you can grant accountability officer permissions to users in suborganizations in your enterprise. If you are an Enterprise Administrator logged in to a super enterprise organization, you can grant accountability officer permissions to users in your super enterprise or their respective sub enterprise organizations and suborganizations.

In a super enterprise configuration, the Accountability Officer role can be assigned at the suborganization level. Accountability officers can respond on behalf of users from accountability events started at all levels of the enterprise (suborganization, enterprise organization, and super enterprise) without needing additional roles to be assigned.

If you assign an operator the Accountability Officer role in a suborganization, that operator can access the enterprise or super enterprise organization so that they can respond on behalf of other users during an accountability event. When the Account Officer role is assigned, the first time an operator logs in to the management system, they are taken automatically to the Change Organization page and must select an organization. On subsequent logins, the operator will automatically be logged in to the organization where they last logged out from.

Users granted the External Operator role of Accountability Officer and subscribed to a suborganization can be targeted in accountability events and can respond on behalf of users from accountability events at all organization levels in a super enterprise organization.

Accountability Officers can respond on behalf of users based on their roles in the suborganization, enterprise organization, or super enterprise organization. Any user base restrictions assigned to the operator with the Accountability Officer role are applied at the organization level where assigned and from the organizations above (enterprise and super enterprise organizations.)

Accountability Officers can log into the organization where the accountability event was started, access the Account and All Events tabs, view events, and update users from the BlackBerry AtHoc management system and from the mobile app during a live event. User base restrictions are applied, and only allowed users are visible to the Accountability Officer.

1. Log in to the BlackBerry AtHoc management system as an Organization Administrator, Enterprise Administrator, or System Administrator.
2. In the top navigation bar, click the Users > Users.
3. Optionally, click the name of an organization in the Organization column to view the organization hierarchy.
4. On the Users screen, click a user you want to grant accountability officer permissions to.
5. On the user profile page, click Edit Operator Permissions.
6. On the Operator Permissions screen, click Operator Roles > Accountability Officer.
7. Click Save.