Import or export an alert template

Operators can import and export alert templates. You can import or export multiple alert templates at the same time. An alert template can be exported from one organization and imported to another organization. Import and export files are JSON text files.

Content in the Alert Template and Content sections of an alert template are included in imports and exports, including location data, custom placeholders, response options, attachments, and translation languages. Alert template settings related to the Content and Alert Template sections are included in imports and exports. The Target Users, Target Organizations, Mass Devices, and Schedule sections are not included.

Imported templates are added to the System Default folder. When an alert template is imported, it is in a Not Ready state until edited by an operator.

All alert template imports and exports are captured in the operator audit trail.

  1. In the navigation bar, click Alerts > Alert Templates.
  2. On the Alert Templates screen, select one or more alert templates.
  3. Click More Actions and do one of the following:
    • Click Import. On the Import Alert Template screen, click Browse and then browse to and select a JSON file on your computer. You can select a previously exported alert template or click Download a template file to download a JSON file and update it with details. Click Import.
    • Click Export and then on the Export Alert Templates dialog, click Export. A JSON file downloads to your computer.