Alert folders can be managed at the system setup, super enterprise, enterprise, or organization level. Inheritance rules can have an impact on who can use them, so verify that you are creating them at the correct organization level. For more information, see “Manage common content with inheritance” in the BlackBerry AtHoc Plan and Manage Enterprise Organizations guide.

When you create a new alert folder, it is immediately available for publishing to all end users.

1. In the navigation bar, click Alerts > Alert Folders.
2. On the Alert Folders screen, click New.
3. On the New Alert Folder window, type a name in the Name field.
4. Optionally, provide additional information in the Description field to further identify the purpose of the new folder.
5. Click Save.