Add custom placeholders for alert template content
Note: This topic explains how to insert alert placeholders, not how to create or import them. For details on those tasks, see Create custom placeholders for alert templates and Import alert placeholder values.
You can add alert placeholders to the following Content sections of an alert template:
- Alert Title field
- Alert Body field
- Response Options text field
- Custom text within Targeted Devices (Available only to Enterprise Administrators and Organization Administrators.) This option can be specified for an enabled device that has a Custom Text option.
When the alert is published, a space is automatically inserted before all placeholders to prevent text from running together.
- In the navigation bar, click Alerts > Alert Templates.
- Click an existing alert template to open an editable details screen or New to create a new template.
- In the Content section, click
in the Title, Body, and Response Options: Response Text fields.
- Select the appropriate alert placeholder option for the alert template from the list.
Double brackets [[ ]] around the alert placeholder name in the selected field indicate that you have added the alert placeholder correctly.
- Click Preview and Save.
- On the preview screen, review the template content
- Click Save.
An operator must then select the correct alert placeholder values when preparing to publish the alert. If a default placeholder value was selected, it will appear in the alert template. If no default value was selected, the operator must select a value before they can publish the alert.