During a service call, BlackBerry AtHoc customer support might ask you to export the System Diagnostics Report and then send the results to them. The System Diagnostics Report job runs every day at 12:00 PM and the report appears in the Diagnostic Log as an event. If asked, you might also need to run the report job before exporting the report.

1. In the navigation bar, click .
2. In the Setup section, click System Jobs. The System Tasks screen opens, displaying a list of all automated jobs in the system.
3. If requested by BlackBerry AtHoccustomer support, run the diagnostics job by completing the following steps:
   1. Click System Diagnostics Report at the bottom of the tasks list.
   2. On the System Diagnostics Report screen, click Run now.
4. After the report runs, click .
5. In the Setup section, click Diagnostic Log.
6. Use the search field at the top of the screen to find all of the System Diagnostics Reports in the system.
7. In the results list, click the most recent report to open it.
8. Click Export at the top of the screen.
9. When prompted, save the diagnostic log to the default file, AtHocEventViewer.xml.
10. Send the report to your contact in BlackBerry AtHoc customer support.