When smart card authentication is enabled for the mobile app, when an operator starts the alert publishing, report summary, or accountability officer respond-on-behalf-of-others (ROBO) flows, a window appears for the operator to select a valid certificate. The certificate must already be present on the operator's device. When a valid certificate is selected, the operator can then complete the flow. If the selected certificate is not valid, the operator is redirected to the username and password login screen. When the operator selects a valid certificate, they are redirected to the mobile app to complete the flow. If the selected certificate is not valid, or the smart card authentication fails, the operator is redirected to authenticate using their username and password.

1. Log in to the BlackBerry AtHoc management system as an administrator.
2. In the navigation bar, click .
3. On the Settings screen, in the Users section, click User Authentication.
4. On the User Authentication screen, in the Enabled Authentication Methods section, select the Smart Card option.
5. In the Assign Authentication Methods to Applications section, in the Mobile App section, select Smart Card from the Authentication Method drop-down list.
6. Optionally, select ​​​​​​Username and Password​​​​ from the ​​​​​​Alternative Authentication Method​​​​ list to enable both Smart Card and Username/Password user authentication.
   Note: If Username and Password is selected as an alternative authentication method, the user is redirected to the ​​​​​​BlackBerry AtHoc​​​​ management system to authenticate. If Username and Password is not selected as an alternative authentication method, the user is redirected to their smart card certificate to authenticate.
7. Click Save.