Export operators to a file

You must be an Enterprise Administrator or Organization Administrator to export operators. Only enabled users with operator roles can be exported. The export operator process exports all roles and permissions for the selected operators in the current organization. Enterprise Administrators can export operators from the enterprise organization for all operators in the enterprise and suborganizations. Enterprise Administrators in a super enterprise can export operators from the super enterprise organization for all operators in the super enterprise, sub enterprises, and suborganizations. The Export Operator feature must be enabled for the organization.

  1. In the navigation bar, click Users > Users.
  2. On the Users screen, select the check boxes beside the operators that you want to export.
  3. Click More Actions > Export > Operators.
  4. On the Export Options screen, click Add > to select the columns you want to include in the export file. These columns are added to the export file after the mandatory operator export columns listed below.
    Note: You cannot include the password column in the export file.
  5. Optionally, use the Move Up and Move Down buttons beside the Selected Columns field to change the order the information appears in the export file. The mandatory columns listed below cannot be removed.
  6. Click Export CSV. The Exporting Operators window opens while the export is in progress.

When the export is complete, a CSV file is downloaded. The CSV filename has the following format: AtHoc-{provider-name}ExportCSV_{current-date-and-time}.

The downloaded CSV file contains the following information for the exported operators:

  • Username
  • Firstname
  • Lastname
  • Displayname
  • Roles
  • Permission expiration date
  • Alert Folders manage/publish
  • User base manage/publish
  • Dependents manage/publish Yes/No
  • Distribution List publish
  • Distribution List manage
  • Password changed date
  • Password never expires Yes/No
  • Change password next login Yes/No
  • Last login date
  • Organization (for super enterprise and enterprise organizations only)
  • Any additional optional attributes or devices that you added to the export