View external events on the live map

The External Events section of the External Layers panel on the live map displays the external events that are configured in the External Events settings. For more information, see Set up external events for your organization.

Note: IsExternalEventSupported must be enabled by a System Administrator in Settings > Feature Enablement for external events to be visible on the live map.
  1. Log in to the BlackBerry AtHoc management system.
  2. Click Live Map. The live map opens in a new browser tab.
  3. Click The External Layer icon in the top navigation bar to open the External Layers panel.
  4. On the External Layers panel, click The Expand layer icon to expand the External Events section. Public external layers are indicated by a globe icon. Private external layers are indicated by a lock icon.
  5. In the Event Types section, select the event types to display from the pull-down list.
  6. Optionally, in the Time Filter section, from the pull-down list, select the time period to display on the map. You can select from 30 minutes to 72 hours. The default is 2 hours. External events that occur in the selected time period are displayed under the Time Filter pull-down list and appear on the map. The severity and the time elapsed since the event occurred are displayed.
  7. Optionally, in the External Events section, do any of the following:
    • Click an external event to highlight it in the panel. The shape associated with the event is highlighted on the map.
    • Click The Hide External Event icon to hide an event on the map.
    • Click The Show External Event icon to display a hidden event.
    • Click The Zoom to External Event icon to zoom the map to an event.
    • Select or deselect the Show All option to display or hide all events on the map. All events are displayed on the map by default.
  8. Optionally, click an event on the map to display a pop-up with details about the event. The details pop-up includes the following information about the event:
    • Title
    • Source
    • Severity
    • Event Type
    • The date and time the event was published.
    • Description. This description is from the original feed source and is not modified by BlackBerry AtHoc.
    • The number of users who are impacted by the event, based on their geolocation.
  9. Optionally, click The Dock Dialog icon to dock the external event pop-up to the right side of the map.

External events data are refreshed on the live map every 5 minutes. Click The Refresh icon to refresh external events data manually.