Request a new external event type

If the external event type you need is not listed on the External Events settings page, you can submit a request to add it. Go to the BlackBerry AtHoc support portal at: https://www.blackberry.com/us/en/support/enterpriseapps/athoc/support-request.

RSS, Geo-JSON, CAP, and ATOM formats are supported.

The requested feed should:
  • Include geolocation information for events. For example, earthquakes in San Jose, California, or winter storms in Toronto, Canada.
  • Provide consistent location data and event type information.
  • Be applicable to a regional (for example U.S. West Coast), national, or international area.
Include the following information in the support request form:
  • Event Type keyword. For example, Weather, Fire, Geological, Protest, civil unrest, or bomb threat.
  • Region. For example, United States (Country), UK, or Global.
  • Feed source URL. For example, https://tools.cdc.gov/api/v2/resources/media/404952.rss
  • Customer details, including name and contact information.
  • Justification for the use case.