Resolve response codes

The following table lists response codes and how to resolve them.

Response code

Description

Steps to resolve

400

Bad Request

Check that the payload and its format are correct. Check for validation errors and take necessary actions to correct the payload.

401

Unauthorized

Make sure that the access token is present, correct, and not expired.

403

Forbidden
  • The operator does not have sufficient operator permissions to execute the request. Log in to the BlackBerry AtHoc management system to modify the roles for the operator.
  • The password used is changed or expired. Generate a new authentication token.

404

Not Found

The resources you are trying to find are not present in the system. Pass valid parameters.

429

Too Many Requests

There is a restriction on the number of API calls allowed. Try the service again. If you continue to see this response code, contact your administrator and request that the API throttling limit be increased to allow the client to perform more requests.

500

Internal Server Error

Report this error to BlackBerry AtHoc customer support at athocsupport@blackberry.com.

503

Service Unavailable

The server is currently unable to handle the request due to a temporary overload or scheduled maintenance. Wait and try again.