Send an Emergency

The The Emergency icon Emergency sends a duress message and device location to your organization.

Ensure that your device location services are enabled.

If you are using an Apple iPhone running iOS 14 or later, turn the Precise Location setting on at Settings > Privacy & Security > Location Services > AtHoc.

If you are connected to multiple organizations, emergencies are sent from your primary organization. For more information, see Select a primary organization.

  1. Tap The Globe icon to open the BlackBerry AtHoc mobile app on your device.
  2. On the home screen, tap The Emergency icon Emergency in the top navigation bar.
  3. On the Report Emergency screen, you can select a preconfigured option that describes the emergency or add a description. You can use up to 2000 characters to describe the emergency.
  4. Tap Report Emergency. The emergency notification is sent to your organization. Your location is included automatically.
  5. Optionally, you can add additional information to the emergency for up to 60 minutes. In the bottom navigation bar, tap The Activity Log icon Activity. On the Activity screen, tap the emergency and enter your additional information in the Add a comment field or tap + to take a photo or video or select one from your device photo library.
Note: You can also send an emergency using the KNOX button on supported Samsung devices. For more information, see Send an emergency using the Top key on Samsung Knox devices.