Log in to the BlackBerry AtHoc management system and go to Settings > Devices > Mobile App and check the Delivery Gateways section to verify that the Mobile App device is installed. If the device is installed, skip this section.

1. Log in to the BlackBerry AtHoc application server as an administrator.
2. Navigate to the following folder <IWSAlerts Install Path>\ServerObjects\Tools and run the AtHoc.Applications.Tools.InstallPackage.exe file.
3. On the Configure Device Support screen, select Mobile App.
4. Click Enable.
5. On the Installation Complete pop-up window, click OK.
6. Click Close.