Configure scheduled location access

The scheduled location access feature enables operators to actively track a group of users for a selected interval. Scheduled location access enables operators to more accurately track where mobile personnel are without relying on end users to perform manual check-ins from the mobile app. When location access is enabled, the last known location for all users in the selected distribution lists are updated at the configured interval. Operators can then target alerts and events by geolocation based on users' locations. End users receive a notification on their mobile app when tracking starts. By default, end users can opt out from the location tracking. If the Enforce geolocation (No Opt-out) option is selected, users' location information is sent to BlackBerry AtHoc without end user intervention. When the Enforce geolocation (No Opt-out) option is selected, end users receive a notification that tracking has started, but do not need to acknowledge the notification before tracking starts.

If a user belongs to multiple distribution lists that are selected for tracking, the tracking interval for that user is set to the lowest selected tracking interval.

  • The Mobile App gateway and mobile app device must be enabled.
  • Scheduled location access must be enabled in Settings > Feature Enablement.
  • Distributions lists for targeting must be created.
  1. In the navigation bar, click The Settings icon.
  2. On the Settings screen, in the Mobile App Settings section, click Mobile Alert Settings.
  3. On the Mobile Alert Settings screen, click the Scheduled Location Access tab.
  4. Click New.
  5. On the Scheduled Location Access screen, select a distribution list.
  6. Optionally, select an Interval. The default is 24 hours.
  7. Select one or more days of the week for the Recurrence. All days are selected by default.
  8. From the Start Date and Start Time fields, select when to begin tracking.
  9. From the End Date and End Time fields, select when to stop tracking, or select No End Date.
  10. Optionally, select Enforce geolocation (No Opt-out). If this option is selected, the end user does not receive the opt-out option on the mobile app when tracking begins.
  11. Click Save.