Where do I get the orgization code from?

From your BlackBerry AtHoc administrator. If you are an administrator and are unsure where to get the organization code, contact BlackBerry AtHoc customer support.

Should I register with personal or work email?

Register with the email recommended by your organization, which is the email you registered with the BlackBerry AtHoc system. Typically, it is your work email.

Where do I get the mobile app?

Open the Google Play or Apple App store, search for “BlackBerry AtHoc”, and download the app to your device.

Can I register the mobile app on multiple personal devices?

Yes. By default you can load the mobile app on up to three devices using the same user account. Contact BlackBerry AtHoc technical support to increase this number. The maximum is nine devices.

How long does it take to receive the confirmation email after registering? Is there a time limit for the verification email?

It depends on your email system. Typically it should not take more than five to ten minutes. The verification timeout period is two hours.

Can I register an email account from a mobile device even when I can’t access emails from that device?

Yes. Enter the email address that is already present in the BlackBerry AtHoc system, even if you cannot access it on the mobile device. Once you enter the email address, BlackBerry AtHoc sends you an email with a link. Access the email on any device or computer where you have access to your email. Click the link to verify to BlackBerry AtHoc that the email address and phone belong to the same person.