BBM-E sends and received messages using HTTPS port 443 for a destination port. This port should be opened on all firewalls (including Windows Firewall) that protect the BBM Enterprise Alerts application servers.

Anti virus software installed on BBM-E application servers might affect BBM Enterprise Alerts operations if configured incorrectly. Consider uninstalling anti virus software if its behavior is uncertain.

All application and database server clocks must be synchronized with the network server time.