Desktop alerts display as pop-up windows. After reading the alert, click the Acknowledge and Close button to send a response to the BlackBerry AtHoc system, which tracks, compiles, and reports all recipient responses.

You can also click the Inbox link to go to Self Service to view and respond to the alert.

If the alert includes response options, select an option and then click Respond and Close.

If the alert includes a map, clicking on the map takes you to an interactive map in the alert in Self Service.