After the desktop app launches successfully, the appears on your screen, indicating that you are connected to the BlackBerry AtHoc server and are ready to receive alerts.

If the desktop app has been installed but it is disconnected from the BlackBerry AtHoc server, the icon is grayed-out with a red circle with an exclamation point.

When the desktop app is disconnected, the app cannot receive alerts.

Windows: If your account has been disabled, the icon appears in gray () and you cannot receive alerts.