Use the Location Retry Attempts field in the Geofence Settings section in the Map Settings to configure a counter for BlackBerry AtHoc to tolerate a user in a geofence not sending a new location update due to losing power, losing connectivity, or turning off tracking while inside a geofence. If no new location update is received after the defined number of location retry attempts, BlackBerry AtHoc updates and closes the open dwelling report record and adds an automated exit time stamp to the system. The range is a numeric value between 2 and 99, with a default of 5.

BlackBerry AtHoc continues to monitor for new location updates and takes appropriate actions based on the user's location relative to the geofence.

1. Log in to the BlackBerry AtHoc management system.
2. In the navigation bar, click .
3. In the Basic section, click Map Settings.
4. On the Map Settings screen, in the Geofence Settings section, enter a number between 2 and 99.
5. Click Save.