Install BlackBerry Access and activate using an access key, activation password, or QR code

Complete this task if you have not installed the BlackBerry UEM Client on your device and your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps, you do not have another BlackBerry Dynamics app already activated on your device, or you choose to activate the app using an access key, or QR code. To get the activation credentials, choose one of the following options:
  • Request an access key or QR code from your administrator. Your administrator will send you an email with activation details and the access key.
  • Generate an access key from your organization's self-service portal. If you do not know how to access your self-service portal, contact your administrator.
Note: If allowed by your organization, you can activate BlackBerry Access using Easy Activation. An Easy Activation key, when permitted, is supplied by another BlackBerry Dynamics app, like BlackBerry Connect or BlackBerry Work, as long as these apps are already installed on your device. If available, you can activate BlackBerry Access using the login password for the activation app. Contact your administrator to see if this is an available option.
  1. Request the activation credentials from your administrator or generate an access key from your organization's self-service portal.
  2. After you receive the email message with the activation credentialsor have generated your ownin the self-service portal, download and install BlackBerry Access from the App Store.
  3. On the device, tap BlackBerry Access.
  4. Read the license agreement and, if you accept the terms, tap Accept.
  5. Complete one of the following tasks:

    Activation method

    Steps

    Access key*
    1. In the Email Address field, type the email address located in the activation email message that you received from your administrator or type your work email address if you generated your own access key.
    2. In the Access Key field, enter the access key, without hyphens, that is in your activation email message that you received from your administrator or enter the access key that you generated from the BlackBerry UEM Self-Service portal. The access key is not case sensitive.
    3. Tap Enter on the device.

    Activation password*
    1. In the Email Address field, type the email address that is in the activation email message that you received from your administrator or type your work email address if you generated your own activation password.
    2. In the Activation password field, enter the activation password that is in your activation email message that you received from your administrator or enter the activation password that you generated in the BlackBerry UEM Self-Service portal.
    3. Tap Enter on the device.

    QR code
    1. Tap Use QR code.
    2. Tap OK to give BlackBerry Access access the camera.
    3. Scan the QR code in the activation email that you received in the activation email from your administrator or that you generated in the BlackBerry UEM Self-Service.
  6. Create and confirm a password for BlackBerry Access. If your device is equipped with Touch ID or Face ID, you can choose to use them instead of the password, except on initial startup.
  7. If other devices, including your principal workstation, are also signed in, you will receive a notice advising you of this condition. Tap OK.
  8. Tap the BlackBerry Dynamics Launcher in the lower-right of the screen to start using BlackBerry Access.