Send device commands to BlackBerry Access in BlackBerry UEM

After BlackBerry Access, or any other BlackBerry Dynamics app, has been installed on a device, you can perform actions on the apps. For example, you can delete app data if a user has lost a device.
  1. On the menu bar, click Users.
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Select the device tab for the device that has installed the app that you want to manage.
  5. Expand the BlackBerry Dynamics apps section.
  6. Locate the row for the BlackBerry Dynamics app to manage.
  7. Click the three dots in the App actions column to perform one of the following actions:

    Task

    Description

    Lock app

    Lock the BlackBerry Dynamics app. This is useful when a user has lost a device but may recover it. The app cannot be accessed but app data is not deleted.

    Unlock app

    Unlock the BlackBerry Dynamics app. The user will regain access to the app and app data.

    Delete app data

    Delete all data for the BlackBerry Dynamics app and make the app unusable. The app data cannot be recovered. This is useful when a user has lost a device and cannot recover it.

    Logging on

    Turn on app logging. Logging is set to debug level.

    Logging off

    Turn off app logging.

    Upload log files

    Upload the app logs from the device to the BlackBerry Dynamics NOC.

    Get app events

    Display detailed information about compliance and other app events.

    App details

    Displays detailed information about the app including the Container ID.
  8. Confirm whether you want to complete the action.