Allow users to open custom URL schemes

By default, BlackBerry Access opens only HTTP and HTTPS URL schemes. You can use the "Enable 3rd Party Applications" and "Enter comma separated URL schemes" app settings in BlackBerry UEM to allow users to open custom URL schemes supported by third-party apps. For more information about these app settings, see BlackBerry Access app configuration settings.

You must add the third-party URL scheme names in the "Enter comma separated URL schemes" app setting, or users are blocked from accessing the third-party apps. You can find the names of blocked third-party URL schemes in the BlackBerry Access console log.

Verify that detailed logging is enabled in BlackBerry Access.
  1. In BlackBerry Access, click the URL to access the third-party application.
  2. Wait until BlackBerry Access returns the following error message: "URL scheme is blocked".
  3. Go to the BlackBerry Access console (BlackBerry Launcher > Settings > Console).
  4. Look for the error message for the blocked URL scheme.
  5. In BlackBerry UEM, add the name of the URL scheme to the "Enable 3rd Party Applications" app setting.