Troubleshoot connectivity issues

Your administrator may require you to perform some connectivity tests if you are having issues connecting to a website.
  1. In BlackBerry Access, tap The Launcher icon.
  2. Tap The Settings icon.
  3. In the Advanced section, click Network Utilities.
  4. Enter the URL or IP address that your administrator wants you to test.
  5. Select either Ping, NSLookup, or PAC Resolver as instructed by your administrator.
  6. Communicate the results to your administrator.