Share app log files and reset app data
If BlackBerry Access stops responding during startup, the next time you log in to the app you can upload log files to help troubleshoot an issue you are having with BlackBerry Dynamics apps.
BlackBerry Access has stopped responding during startup.
- Log in to BlackBerry Access.
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Do one of the following:
- Tap Share logs and then tap Upload Logs. The Log upload status bar displays the upload progress.
- Tap Advanced > Reset tabs data. This option deletes all information about tabs from your previous session.
- Tap Advanced > Reset app data and recover. This option erases all saved data such as bookmarks, download history, and cookies.