Troubleshoot issues using the BlackBerry Access console

You can use the BlackBerry Access console to help users find possible causes of issues that they might encounter.

Provide the following instructions to users:

  1. Tap The Launcher icon to open the BlackBerry Dynamics Launcher.
  2. Tap The Settings icon.
  3. Tap Settings.
  4. Tap Console.
  5. Look at the displayed messages to see if they indicate what the problem is.