Troubleshoot connectivity issues

If users are reporting connectivity issues, you can ask them to perform connectivity tests. These tests also help you troubleshoot proxy servers and PAC file configurations. Tests are performed on the connections between the device, other servers, and the BlackBerry Dynamics NOC, and do not go through the BlackBerry Proxy.

Provide the following instructions to users:
  1. Tap The Launcher icon to open the BlackBerry Dynamics Launcher.
  2. Tap The Settings icon.
  3. In the Advanced section, choose one of the following:
    • On iOS devices, click Network Utilities.
    • On Android devices, click Net Tools.
  4. Provide the URL or IP address that you want to test to users and tell them to enter it.
  5. Depending on what you want to test, tell users to select either Ping, Trace, or Lookup.