Finding log files for the Connect service

By default, a server log file is created for each BEMS server and is stored daily on the computer that hosts BEMS.

BEMS-Core log files are displayed as gems_<server_name_date_time stamp>.log. By default, the BEMS log files are stored daily in C:\BlackBerry\bemslogs. The Connect service logs related information in the BEMS-Core log files for Cisco Unified Communications Manager and Skype for Business when the environment is configured for non-trusted application mode.

Note: The timestamp for each file is reset daily at 0:00 (midnight). It is also reset at the following times:
  • Each time that the Good Technology Connect service is restarted
  • Each time that the Good Technology Common Services service is restarted
  • When a maximum file size is reached.
The following table summarizes the log files that are generated by the BEMS-Connect service.
Log file Default log file location Description
Connect_<server_name>

_<date_time_stamp>.log

C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs
  • This log file logs BlackBerry Connect app connections data.
  • In Skype for Business on-premises using trusted application mode environments, this log also logs all of the service log data including communications with the instant messaging platform.
  • The log file is reset when it reaches a maximum of 20 MB and a new log file is started. The log files are automatically deleted after three days.
  • The BEMS-Connect service log4net.config file controls the information that is logged in the log file. For more information, visit http://support.blackberry.com/community to read article 41080.
Connect-LongTerm_<server

_name>_<date_time

_stamp>.log

C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs

This log file logs similar information to the Connect_<server_name>

_<date_time_stamp>.log file (above) over a longer duration, but with less details. For example, this log file only logs some INFO level logging, all ERROR and WARN level logging. It doesn't log DEBUG level logging. By default, the Connect_<server_name>

_<date_time_stamp>.log log file logs additional INFO logging and DEBUG log lines.

The log file is reset when it reaches a maximum of size 20 MB and a new log file is started. The log files are automatically deleted after 20 days.
Connect_MSMData_<date

_stamp>.log

C:\Program Files\BlackBerry\BlackBerry Enterprise Mobility Server\Good Connect\Logs
  • This log file logs BEMS-Connect app MSM-specific data that is used by the Good Mobile Service Manager.
  • This log file isn't reset after a maximum size or deleted after a specified number of days.
  • This log file is not required for troubleshooting BEMS-Connect issues.

gems_<server_name>_<date

_time_stamp>.log

C:\BlackBerry\bemslogs
  • This log file logs BEMS-Connect interaction information with Skype for Business on-premises using non-trusted application mode or Cisco Unified Communications Manager that is configured in your environment.
  • This log file is reset when it reaches a maximum size of 100 MB.
  • The log file is automatically purged after 10 days.