Configuring Connect for high availability is not supported for Connect using Cisco Jabber.

When you configure the Connect service for high availability, you perform the following actions:

1. Configure each new Connect instance to use the existing database.
2. In the BEMS Dashboard, configure each new Connect instance to point to the same BlackBerry Proxy server.
3. In the BlackBerry UEM console, add the new computer hosting the Connect service instance to BlackBerry UEM.
4. Add each new computer hosting the Connect instance to the BlackBerry Connect app settings.