Configure Stop Notifications

By default, notifications are sent to a user's device and are regulated by timers. The Stop Notifications feature allows you to immediately stop notification for all devices associated with a particular user. A user can resubscribe to notifications, but only if the user is entitled to an app that can subscribe to notification services.
If you want to stop notifications for multiple users, verify that you have a .csv file that includes all of the users' email addresses.
  1. In the BlackBerry Enterprise Mobility Server Dashboard, under BlackBerry Services Configuration, click Mail.
  2. Click Stop Notifications.
  3. Complete one of the following:

    Notifications

    Steps

    Stop notifications for a single user.
    1. In the Stop Notifications section, select Single user.
    2. In the User Email Address field, type the email address of the user you want to stop notifications for.
    3. Click Save.

    Stop notifications for multiple users.
    1. In the Stop Notifications section, select Multiple users.
    2. Click Choose File. Navigate to and select the .csv file that contains the users' email addresses.
    3. Click Save.
    4. Verify that the .csv file content uploaded successfully. Click Get Results. Resolve any errors that might be identified.
    5. Click Save.
  4. Click Save.
Users can resubscribe by completing one of the following actions:
  • BlackBerry Work for iOS users: Force quit the app and reopen it.
  • BlackBerry Work for Android users: Restart the Android device and the app will re-register with BEMS.