BlackBerry Workspaces administrator roles

You can assign BlackBerry Workspaces users to one or more Workspaces roles. These roles determine what administrative tasks users can perform and what areas of the system they can access. The following table describes the available administration roles.

Role

Description

Super administrators

Super administrators have full rights to manage all users, groups, distribution lists, and workspaces in the organization and access to all functions of the administration console. Super administrators can view all documents in any of the organization’s workspaces. Assign this role to a user who should manage all aspects of the BlackBerry Workspaces system. This is an optional role that does not need to be assigned.

Organization administrators

Organization administrators can access all functions of the administration console, and can assign new users to any workspace, including new organization administrators. Assign this role to at least one member of the team to configure and administer BlackBerry Workspaces.

Organization administrators cannot view documents in organization workspaces unless they are assigned access permissions as a workspace user.

Assign this role only to trustworthy members of your organization because an organization administrator can add themselves as a member of any workspace and gain access to all files.

Helpdesk administrator

Helpdesk administrators have access to Central Management and Manage Applications. Helpdesk administrators cannot view or access documents in any workspace in the organization, but they can generate reports. Assign this role to members of the team who are responsible for providing help desk support to your users.

Audit helpdesk administrator

Audit helpdesk administrators have access to Central Management and can generate reports. Audit helpdesk administrators have no other administrative rights, cannot access other areas of the administration console, and cannot view documents in organization workspaces unless they are assigned access permissions as a workspace user (see Permissions for assigning user roles). Assign this role to a team member who is responsible for generating compliance or audit reports.