Manage sounds and notifications

BlackBerry Work for iOS relies on Apple Push Notification Service (APNS) to receive changes (new or updates) to your inbox, contacts, and calendar. This provides near real-time updates to the client. Both foreground and background notification processing work in the same way. Each time you open the app, your mailbox is synchronized. However, unless your organization uses the BlackBerry Enterprise Mobility Server (BEMS), iOS users do not receive near real-time updates to their work email account.

For information about how to set notifications for Mail and Calendar in BlackBerry Work, see Change BlackBerry Work for iOS settings.

To troubleshoot:
  1. On your device, in Settings open Notifications for BlackBerry Work and enable your preferences.
  2. Tap Settings > General > Background App Refresh and make sure that BlackBerry Work is allowed.
Your device updates frequently used apps more often. Allow up to a day of normal use on BlackBerry Work for your device to determine the update interval.