Create a user account

  • If you want to add a directory user, verify that BlackBerry UEM is connected to your company directory. For information about connecting UEM to a company directory and enabling directory-linked groups, see Connecting to your company's directories in the Configuration content.
  • If you want to enable the BlackBerry Workspaces service for your users, verify that the Workspaces plug-in for UEM is installed on each instance of UEM in your environment.
  1. In the management console, on the menu bar, click Users > Managed devices > Add user.
  2. Do one of the following:

    Task

    Steps

    Add a directory user.
    1. On the Company directory tab, search for the directory user that you want to add. You can search by first name, last name, display name, username, or email address.
    2. In the search results, select the user account.

    Add a local user.
    1. On the Local tab, specify the user's first name and last name.
    2. Optionally, edit the user's display name.
    3. In the Username field, type a unique username.
    4. In the Email address field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as Workspaces or device management.
    5. Optionally, click Additional user details and fill in the fields as needed.

    Add a BlackBerry Online Account user (UEM Cloud only)
    1. On the Non-directory tab, specify the user's first name and last name.
    2. Optionally, edit the user's display name.
    3. In the Email address field, enter a contact email address for the user account. An email address for the user account is required when you enable a service such as Workspaces or device management.
    4. Optionally, click Additional user details and fill in the fields as needed.
  3. If local groups exist in UEM and you want to add the user account to groups, in the Available groups list, click one or more groups and click The Add to list icon.
    When you create a user account, you can add it to local groups only. If the user account is a member of a directory-linked group, it is automatically associated with that group when the synchronization between UEM and your company directory occurs.
  4. In a Cloud environment, under UEM Self-Service, select either BlackBerry Online Account or Local UEM user account. If you select Local UEM user account, create a password for BlackBerry UEM Self-Service. If the user is assigned an administrative role, they can also use the password to access the management console.
  5. In an on-premises environment, if you add a local user, in the Password field, create a password for UEM Self-Service. If the user is assigned an administrative role, they can also use the password to access the management console.
  6. In the Enabled services section, select the Enable user for device management check box.
  7. If the Workspaces plug-in for UEM is installed in the domain, to enable the Workspaces service, do the following:
    1. In the BlackBerry Workspaces section, select the Enable BlackBerry Workspaces check box. By default, users enabled with the Workspaces service receive the Visitor role.
    2. Select one or more user roles and click The Add to list icon.
  8. Do one of the following:

    Task

    Steps

    Have users activate devices with the activation profile that is currently assigned to them.
    1. In the Activation option drop-down list, select Default device activation.
    2. In the Activation password drop-down list, select whether you want to set the password or autogenerate a password.
    3. Optionally, change the activation period expiration.
    4. If you want the activation password to be valid only for one device activation, select Activation period expires after the first device is activated.
    5. In the Activation email template drop-down list, select the template that you want to use for the activation email.

    Pair an activation password with a specific activation profile.

    1. In the Activation option drop-down list, click Device activation with specified activation profile.
    2. In the Activation profile drop-down list, select the activation profile that you want to pair with a password.
    3. In the Activation password drop-down list, select whether you want to set the password or autogenerate a password.
    4. Optionally, change the activation period expiration.
    5. If you want the activation password to be valid for one device activation only, select Activation period expires after the first device is activated.
    6. In the Activation email template drop-down list, select the template that you want to use for the activation email.

    Allow users to activate only BlackBerry Dynamics apps.
    1. In the Activation option drop-down list, select BlackBerry Dynamics access key generation.
    2. In the Number of access keys to generate drop-down list, select the number of keys. Each key can be used only once to activate a BlackBerry Dynamics app.
    3. Select the number of days that you want the access key to remain valid.
    4. In the Activation email template drop-down list, select the template that you want to use for the activation email.

    Add the user to UEM only.

    In the Activation option drop-down list, select Do not set.

  9. If you use custom variables, expand Custom variables and specify the appropriate values for the variables that you defined.
  10. Do one of the following:
    • To save the user account, click Save.
    • To save the user account and create another user account, click Save and new.