Change notification settings

If you open the BlackBerry Connect app and then switch to another app, BlackBerry Connect goes into the background. When a new message arrives and BlackBerry Connect is in the background, the app will send you an Apple Push Notification at the top of the screen or in an alert.

If you keep the BlackBerry Connect app in the background long enough, it logs you out. The default duration is 24 hours but your IT administrator can change this setting.

To change BlackBerry Connect notification settings, perform the following actions:

  1. In BlackBerry Connect, click The Launcher icon to open the BlackBerry Dynamics Launcher.
  2. Tap The Settings icon.
  3. Tap App Settings.
  4. Tap Notifications.
  5. Change the settings to best suit your needs.
    Depending on your device or version of iOS, the following settings are available:
    • Allow Notifications: Display notifications that alert you when a new message arrives in the Notification Center.
    • Alerts: Specify where and how notifications are displayed on the screen. Select Lock Screen, Notification Center, or Banners. Display notifications on the lock screen that alert you when a new message arrives. Notifications also appear in the Notification Center when it is accessed from the lock screen.
    • Banner Style: Specify where and how notifications are displayed on the screen. Select Temporary or Persistent.
    • Sounds: Turn on or turn off audio notifications. The sound setting for the BlackBerry Connect app does not override the sound setting for the device. For example, if the sound setting is turned off on the device, turning on the sound setting in the app will not result in an audio notification when a new message arrives.
    • Badges: Specify whether the BlackBerry Connect app icon includes a count of the number of unread messages.
    • Show Previews: Specify whether to show instant message previews. Select Always (default), When Unlocked, or Never.
    • Notification Grouping: Specify when and how incoming notifications are sorted. Select Automatic, By App, or Off. For example, if you select By App all incoming notifications are sorted and appear under the app name.