Install BlackBerry Connect and activate using an access key, activation password, or QR code

Complete this task if you have not installed the BlackBerry UEM Client on your device and your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps, you do not have another BlackBerry Dynamics app already activated on your device, or you choose to activate the app using an access key, activation password or QR code.
To get an activation credentials, choose one of the following options:
  • Request an access key, activation password, or QR code from your administrator. Your administrator will send you an email with the activation details.
  • Generate an access key, activation password, and QR code from your organization's self-service portal. If you do not know how to access your self-service portal, contact your administrator.
Note: If allowed by your organization, you can activate BlackBerry Connect using Easy Activation. An Easy Activation key, when permitted, is supplied by another BlackBerry Dynamics app, like BlackBerry Access or BlackBerry Work, as long as these apps are already installed and activated on your device. If available, you can activate BlackBerry Connect using the container password for the activation app.
  1. Request the activation credentials from your administrator or generate your own from your organization's self-service portal.
  2. After you receive the email message with the activation details or have generated your own, download and install BlackBerry Connect from Google Play.
  3. Tap Connect.
  4. Tap Client End User License Agreement to read the license agreement and, if you accept the terms, tap I Accept.
  5. Complete one of the following tasks:

    Activation method

    Steps

    Access key*
    1. In the Email Address field, type the email address located in the activation email message that you received from your administrator or type your work email address if you generated your own access key.
    2. In the Activation password field, enter the access key, without hyphens, that is in the activation email message that you received from your administrator or enter the access key that you generated in the BlackBerry UEM Self-Service. The access key is not case sensitive.
    3. Tap OK.

    Activation password*
    1. In the Email Address field, type the email address message that is in the activation email that you received from your administrator or type your work email address if you generated your own activation password.
    2. In the Activation password field, enter the the activation password that is in your activation email message that you received from your administrator or enter the activation password that you generated in the BlackBerry UEM Self-Service.
    3. Tap Enter.

    QR code
    1. Tap Use QR code.
    2. Tap Allow to give BlackBerry Connect access the camera.
    3. Scan the QR code that you received in the activation email from your administrator or that you generated in the BlackBerry UEM Self-Service.

    * Optionally, you can tap Advanced Settings and enter your email address, access key or activation password, and the BlackBerry UEM address.

  6. If prompted, create and confirm a password for BlackBerry Connect. If your device is equipped with fingerprint authentication, you can turn on this option to use instead of the password, except on initial startup.
  7. If prompted, allow the BlackBerry Connect app to use your location history to establish trusted locations.
  8. If you are in a Cisco Unified Communications Manager for IM and Presence environment, enter your Cisco Jabber sign-in ID and network password and click Access. You must enter these credentials if you sign out and sign in to BlackBerry Connect.
  9. If other devices, including your principal workstation, are also signed in, you will receive a notice advising you of this condition.
  10. Tap the BlackBerry Dynamics Launcher or the screen to start using BlackBerry Connect.