Enable single sign-on for Self Service

  1. Log in to the BlackBerry AtHoc management system as an administrator.
  2. In the navigation bar, click The Settings icon.
  3. On the Settings screen, in the Users section, click User Authentication.
  4. On the User Authentication screen, in the Assign Authentication Methods to Applications section, in the Self Service section, select Single Sign-On from the Authentication Method list. The Sign In URL field is auto populated with a URL in the following format: <server>/selfservice/organization-code. This URL is used when users attempt to access Self Service using SSO authentication.
  5. Optionally, select Username and Password from the Alternative Authentication Method list to enable both SSO and Username/Password user authentication.
    Note: When an alternative authentication method is added, the Self Service sign-in URL is appended with /sso for single sign-on authentication. For example, <server>/selfservice/organization-code/sso.
  6. Click Configuration.
    Note: If the Configuration button is not available, SSO is not enabled. For more information, see Enable single sign-on as an authentication method.
  7. On the Self Service SSO configuration window, export SP and IDP settings and then import IDP settings.
    Note: You can also configure the IDP and SP settings manually. For more information, see Configure identity provider settings and Configure service provider settings.
  8. Click Apply.
  9. Click Save.