Mobile app

  1. In the navigation bar, click The Settings icon.
  2. In the Users section, click User Authentication.
  3. On the User Authentication screen, in the Assign Authentication Methods to Applications section, select one of the following authentication methods for mobile app from the Authentication Method list:
    • Single Sign-On: This option enables Single Sign-On (SSO) authentication. When SSO authentication is enabled, when a user is already authenticated and signed in using their organization's identity provider (IDP), they do not need to sign in again to access the BlackBerry AtHoc mobile app. If a user is not signed in, they are redirected to their organization's customer IDP login when they attempt to sign in. This IDP is managed by the organization or by a third party vendor that provides IDP services. The IDP authenticates the user. The user is then redirected to the BlackBerry AtHoc mobile app. If the user is already signed in to the IDP, they are automatically redirected to the BlackBerry AtHoc mobile app with an active session.
    • Smart Card: This option enables smart card authentication. When smart card authentication is enabled, when an operator starts the alert publishing, report summary, or accountability officer respond-on-behalf-of-others (ROBO) flows, a window appears for the operator to select a valid certificate. The certificate must already be present on the operator's device. When a valid certificate is selected, the operator can then complete the flow. If the selected certificate is not valid, the operator is redirected to the username and password login screen. When the operator selects a valid certificate, they are redirected to the mobile app to complete the flow. If the selected certificate is not valid, or the smart card authentication fails, the operator is redirected to authenticate using their username and password.
    • Username and Password: This option requires operators to authenticate using their BlackBerry AtHoc username and password.
    Note: This section appears only when the mobile app gateway is enabled and configured.
  4. Optionally, select the Create New User if an Account is not Found option.
    Note: When this option is enabled, user profiles are created automatically using the mobile app. In this case, the provided email is used as the username. If users are then created by other means such as CSV import, API, or the User Sync Client, and email is not used for the username, duplicate users may be created.
  5. Click Save.