You can view the publishing lifecycle for an alert to trace the progress of the alert and determine how it was handled during delivery. The publishing lifecycle shows information such as the following:

• When the alert went through the delivery gateway
• If a failure prevented the alert from being delivered
• If the alert needed to be redirected because of a gateway failover
• When the recipients were populated
• When the alert was marked as Live
• When the alert was delivered
• Batch reports of when the alert messages were sent

You can also check the batch process to determine if the alert was delivered.

To view the publishing lifecycle events, complete the following steps:

1. Do one of the following:
   • After sending an alert, click Alert Summary in the completed alert.
   • In the navigation bar, click Alerts > Sent Alerts. On the Sent Alerts screen, click the live or ended alert you want to see lifecycle results for.
2. On the alert details screen, click the Publishing Lifecycle tab.
3. Check to see that the alert was marked as live.
4. In the Publishing Lifecycle section, check for batch reports, and then click Show Details to see a detailed log.

   A batch contains the alerts for each targeted user and is sent to a delivery gateway corresponding to the personal or mass devices targeted in the alert. The batch report tracks the delivery of the batch to the gateway and whether it was successful.

   It shows if there was a problem with the batch and whether it had to be sent to another gateway for delivery. This is called batch recovery.

5. Check to see that the recipients were populated.
   Note: If you have specified backup delivery gateways for the targeted devices, you might see additional batch reports if messages were redirected to a backup gateway because of a failover.