The diagnostic log allows you to view various logs and events and export that information to a .csv file, which can be then sent to BlackBerry AtHoc customer support for troubleshooting purposes. You can export a maximum of 30,000 events.

1. In the navigation bar, click .
2. In the Setup section, click Diagnostic Log. The diagnostic log appears.
3. Optionally, click Refresh to refresh the log manually and show the most recently received alerts.
4. Optionally, click Clear Log to remove all entries from the log.
   Note: You must be logged in to the System Setup (3) organization and have system administrator permissions to clear the diagnostic log
5. Optionally, click Export to export the contents of the log to a .csv file.
6. Click Current Page or the number of events that you want to export.