Enable Face ID for alert publishing and reporting

When you start the alert publish flow from the mobile app, you can choose to log in using Face ID on your device. Face ID enables operators to quickly authenticate on their device without the need to enter a username and password. When Face ID is enabled, the app displays a face or fingerprint authentication screen when the alert publishing flow starts. You can also use biometric authentication to view the alert summary for a sent alert.

When biometric authentication is enabled, if smart card authentication is then enabled, biometric authentication is disabled and the Enable biometric authentication setting is not displayed. A message is displayed on the mobile app to notify the end user.

Biometric authentication must be supported and set up on your device. iOS devices support Touch ID and Face ID. Android devices support Touch ID.

  1. Tap The Globe icon to open the BlackBerry AtHoc mobile app on your device.
  2. On the home screen, tap The Settings icon Settings.
  3. On the Settings screen, tap the banner for your organization at the top of the screen.
  4. On the Organization screen, in the Settings section, tap to toggle the Enable Face ID for alert publishing and reporting setting to the on position.
  5. On the Enable biometric authentication pop-up, tap OK.
  6. On the Login screen, enter your username and password.
  7. Optionally, when biometric authentication is enabled, tap to toggle the Enable biometric authentication for alert setting to the Off position to disable biometric authentication.