Configure the mobile app gateway settings to send alerts to and receive alerts from the mobile device.

1. In the navigation bar, click .
2. On the Settings screen, in the Devices section, click Mobile App. The Mobile App gateway configuration screen opens with the default settings that are listed in the following table.
   Note: You should use the default values to set up and configure the BlackBerry AtHoc mobile app.

   Option	Description
   Notification Delivery Server Settings
   Notification Delivery Server Address	https://mobile.athoc.com
   Username	Must be between 3 and 100 characters long.
   Password	Must be between 3 and 100 characters long.
   Debug Trace	Avoid performance degradation by enabling debug tracing for the mobile delivery gateway only while actively debugging the mobile notifications for the mobile app. Options: Yes | No Default: No
   Features
   Alerts	Selected. Available for all users.
   Collaboration	Not selected. Available for all users and operators.
   Map	Not selected. Available for all users.
   Alert Publishing	Selected. Available for operators only.
   Advanced Features	Selected. When selected, advanced features display. Select a distribution list to give access to advanced features to a group of users. Options include: Emergencies Check In/Check Out Reports Tracking: When this option is selected, the Tracking Interval option displays. Select a tracking interval. For more information about advanced features, see Role-based permissions for the mobile app.
   My Profile Page	When this option is selected, the "Show Preferred language selection to support bilingual alerts" option appears.
   Settings
   Photo Quality	Options: Low | High Default: Low
   Video Quality	Options: Low | High Default: Low
   Emergency Contact Number	Designate an emergency contact telephone number. If no phone number is entered in the field, the mobile app will not have an emergency contact number button.
   Support Email Address	Enter an email address that administration log and feedback from the mobile app can be sent to.
   Enable Mobile Analytics	Collects mobile app usage analytics. No personal, private, or sensitive information is collected. Options: Yes | No Default: No
   Enable Personal Alert Button	Enables sending an emergency using a paired personal alert button. Emergencies must be enabled in Advanced Features. Options: Yes | No Default: Yes
   Enable Jail-Break/Root Detection	Enables the mobile app to check if the device OS security has been compromised. Options: Yes | No Default: No
   Send Location with Response	Sends user location information with alert or event responses. Options: Yes | No Default: Yes
   User Choice	Enables each mobile user to choose whether to send location information with alert or event responses. Options: Yes | No Default: Yes This option is visible only when "Yes" is selected for Send Location with Response.
   Enable Debug Log	Enables debug tracing on the mobile app. Enable this option to allow a detailed log to be written on the mobile app. Options: Yes | No Default: No

3. Click Copy Default Settings.
4. In the Notification Delivery Server Address field, enter the NDS address you received from your system administrator.

   By default, the URL points to mobile.athoc.com.

5. Add the user name and password provided by BlackBerry AtHoc.
6. In the Features section, select the options that can be available to users when they are using their mobile device:
   • Alerts: Users can receive alerts.
   • Collaboration: Operators and users can participate in collaborations.
   • Map: Operators and targeted users can view alerts and users on the map.
   • Alert Publishing: Operators can publish alerts.
   • Advanced Features: Advanced features are available to a selected group of users. When you select this option, advanced features appear on the screen. Each mobile feature in the Advanced Features section includes its own menu to select a distribution list. To learn about the advanced features, see Role-based permissions for the mobile app.
7. In the Settings section, select the photo and video quality.
8. In the Emergency Contact Number field, enter the phone number of the operations center where emergencies are sent to from mobile devices.
9. In the Support Email Address field, enter an email address where logs are sent for error debugging.
10. In the Enable Mobile Analytics section, select whether to enable the mobile app to collect usage analytics.
11. In the Enable Personal Alert Button section, select whether to enable users to send an emergency duress message using a paired personal alert button.
12. In the Enable Jail-Break/Root Detection section, select whether to enable the mobile app to check if the device OS security has been compromised.
13. In the Send Location with Response section, select whether to send location information with alert or event responses. When No is selected, location information is prevented from being returned with alert or event responses even if mobile location services are active on the mobile device.
14. In the User Choice section, select whether to enable mobile users to choose to send location information with alert or event responses. This option is only available when Yes is selected for the Send Location with Response option.
15. In the Enable Debug Log section, select whether to enable debug tracing on the mobile app.
16. Click Save.