Change the BEMS service account password

  1. Log in to the server that is hosting the BEMS instance using the updated password.
  2. Open the Services window.
  3. For the Good Technology Common Services,
    • If the Log On As services is Local System, no action is required.
    • If the Log On As services is service account, update the password and click Apply. Restart both services.
  4. Log in to the BEMS dashboard.
  5. Under BlackBerry Services Configuration, click Mail > Microsoft Exchange. If the Use Windows Integrated Authentication check box is clear, and the same service account is used, update the password, run a test, and then save the configuration
  6. If the Good Technology Connect and Good Technology Presence services use the same service account, update that password and save the configuration.