Set the detailed Notifications Cutoff Time

If BlackBerry Work has not been unlocked and actively used on a device after a specified time, the BEMS Push Notifications service removes details about individual email messages from Notifications that are displayed on the device. Message details in Notifications sent by the BEMS Push Notifications service resumes the next time BlackBerry Work is unlocked and used on the device. You can extend the time that users receive detailed message notifictions.
  1. Open a browser and go to the Apache Karaf Web Console Configuration web site located at https://<fqdn_of_the_bems_host>:8443/system/console/configMgr and login as administrator with the appropriate Microsoft Active Directory credentials.
  2. On the menu, click OSGi > Configuration.
  3. Click com.good.server.notifications.vip.service.CoalescingPushServiceImpl.name.
  4. In the com.good.server.notifications.vip.service.CoalescingPushServiceImpl.pushDowngradeCutoffSec.name field, increase or decrease the value, in seconds, as required. The default value is 172800 seconds or 48 hours. The maximum value is 259200 seconds, or 3 days.
  5. Click Save.
  6. Repeat the previous steps on each BEMS instance in your environment.