Possible causes

• Administrators did not test the connection when they configured the settings in the Chalk™ Pushcast™ Software synchronization service.
• In the Chalk Pushcast Software synchronization service, on the BAS tab, administrators did not enter the FQDN of the computer that hosts the BlackBerry® Administration Service.

Possible solution

Try performing the following actions:

1. Open the Chalk Pushcast Software synchronization service.
2. In the Chalk Pushcast Software synchronization service, on the BAS tab, perform any of the following actions:
   • Click Test Connection.
   • In the BAS Machine Name field, type the FQDN of the BlackBerry Administration Service server.