Users receive an Import of users failed error when starting the Chalk Pushcast Software synchronization service for BlackBerry Enterprise Server 4.1 - Installation and Configuration Guide - Chalk Pushcast Software Synchronization Service - 5.6

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Users receive an Import of users failed error when starting the Chalk Pushcast Software synchronization service for BlackBerry Enterprise Server 4.1

Possible cause

There is a space in the folder name for the output.csv file.

Possible solution

Navigate to the folder where you saved the files for the Chalk™ Pushcast™ Software synchronization service files.
Double-click the ChalkMedia.UserLoadService.ConfigurationTool.exe file.
On the BRK tab, in the Output Path, make sure the path does not contain any spaces.

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