Upgrading the BlackBerry MVS software to support high availability

BlackBerry Mobile Voice System high availability provides redundancy of BlackBerry MVS components which offers greater service reliability to your BlackBerry MVS users. Prior to configuring high availability, you need to export the security information files from the first BlackBerry MVS Server installed in the BlackBerry Domain and install a second BlackBerry MVS Server. You can then configure a high availability association between the two BlackBerry MVS Server instances.

Exporting the security information files

When you install or upgrade the BlackBerry Mobile Voice System, you are asked to enter a Security Information Password and either generate or load security information files. The Security Information Password and security information files must be the same for all BlackBerry MVS instances in the BlackBerry Domain.

When you are installing or upgrading the BlackBerry MVS on more than one computer, you must load the security information files from the first computer onto all subsequent computers. You are prompted to do this when you install or upgrade the BlackBerry MVS. To make the security information files available, copy them from the first computer to a shared folder.

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Export the security information files

  1. On the first computer in the BlackBerry Domain where you installed the BlackBerry Mobile Voice System, login with the same credentials used to install the BlackBerry MVS.
  2. Click Start > All Programs > BlackBerry MVS > BlackBerry MVS Configuration. If you are running the configuration tool of the BlackBerry MVS on a Windows Server 2008, right-click BlackBerry MVS Configuration and click Run as administrator.
  3. On the Security Information tab, click Export.
  4. Copy the security information files to a shared folder.
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Install an additional instance of the BlackBerry MVS software

Before you begin: The security information files from the first BlackBerry Mobile Voice System installed in the BlackBerry Domain must be accessible; for example, they have been copied to a shared folder. You also need the Security Information Password that you used when you installed the first BlackBerry MVS.
  1. On the computer where you want to install the BlackBerry MVS, log in using the Windows domain user account (for example, MVSadmin) that you created to install the BlackBerry MVS software.
  2. In the folder where the BlackBerry MVS installer is located, double-click the installer file.
  3. In the Winzip Self-Extractor window, click Unzip.
  4. When the Winzip Self-Extractor success dialog appears, click OK.
  5. If a User Account Control dialog appears, click Continue.
  6. On the License Agreement screen, complete the User name, Organization, Country/Region, Serial Number, and Authentication Key fields. Read the license agreement. If you agree with the license agreement, select the I agree to the terms in the license agreement option.
  7. Click Next.
  8. On the Setup Type screen, the components that the BlackBerry MVS setup application installs are displayed.
  9. Click Next.
  10. On the Pre-Install Check List screen, review the system information.
  11. Click Next.
  12. On the Installation Info screen, in the Password field, type the password that you used in step 1. Consider the following information:
    • To change the location where you install the BlackBerry MVS software, click Browse beside the Installation folder section. Navigate to a different location. If you are installing the BlackBerry MVS software on the same computer where your organization's BlackBerry Enterprise Server software is installed, you cannot change the location where you install the BlackBerry MVS software.
    • To change the location where you store the BlackBerry MVS log files, click Browse beside the Log file folder section. Navigate to a different location.
  13. Click Next.
  14. On the Installation Summary screen, verify the destination information and logging information.
  15. Click Next.
  16. On the Install screen, after the installation process completes, click Continue.
  17. On the Database Settings screen, perform the following actions as required:
    • In the Microsoft SQL server name/IP address, Database name, and Port number fields, verify the information about the BlackBerry Configuration Database. The database that you provide the information for must be the current primary database.
    • To create a Microsoft SQL Server backup of the existing BlackBerry Configuration Database, select the Back up the existing BlackBerry Configuration Database before upgrading its values option. In the Backup file name field, type a name for the backup file.
    • In the Authentication method section, perform one of the following actions:
      • To connect to the BlackBerry Configuration Database using Windows authentication, click Windows (Trusted).
      • To connect to the BlackBerry Configuration Database using Microsoft SQL Server authentication, click Microsoft SQL Server authentication. Type the appropriate user name and password.
    • If your organization uses database mirroring, select the Use Microsoft SQL Server database mirroring check box and type the name or IP address of the mirrored database. Make sure that the mirror database is available.
  18. Click Next.
  19. When prompted to add BlackBerry MVS tables to the BlackBerry Configuration Database, click Yes. The BlackBerry MVS setup application adds tables to the BlackBerry Configuration Database to store BlackBerry MVS information. The tables do not impact the BlackBerry Enterprise Server data in the BlackBerry Configuration Database.
  20. On the Connectivity screen, perform the following actions:
    • In the BlackBerry MVS Server Instance Name field, type the name of the computer that you are installing the BlackBerry MVS software on. The default name is the name of the computer.

      The name that you type in the BlackBerry MVS Server Instance Name field must match the name that you type in the Instance Name field when you configure the BlackBerry MVS Server. After you complete the installation of the BlackBerry MVS software, a configuration wizard will help you configure the BlackBerry MVS Server.

    • In the MVS Data Manager Hostname or IP Address field, type the IP address of the computer where you are installing BlackBerry MVS.
    • In the MVS Data Manager TCP Port field, type the port number that the MVS Data Manager listens on for messages from other BlackBerry MVS components. The default port number is 17631.
    • In the Java Management Extensions TCP Port field, type a port number that the MVS Session Manager uses for internal communication. The default port number is 17602.
    • In the Java Remote Method Invocation TCP Port field, type a port number that the MVS Session Manager uses for internal communication. The default port number is 17601.
  21. Click Next.
  22. On the Security Information screen:
    • In the Security Information Password field, and the Confirm Security Information Password field, type and confirm the Security Information Password that you entered at the first computer.
    • Select the Load existing BlackBerry MVS security information files option.
    • Click Browse.
    • Navigate to the shared folder where the security information files from the first BlackBerry MVS are stored.
    • Select the folder and click OK.

      Alternatively, you can type a UNC path if the files are stored on another computer.

  23. Click Next.
  24. On the Installation Complete screen, click Start Service.
  25. After the BlackBerry MVS components have started, click Finish.
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