Delivery statuses for mobile content

When you send content to a BlackBerry® Pushcast™ Player user, the BlackBerry Pushcast Console keeps track of whether the content was delivered to the BlackBerry Pushcast Player on the BlackBerry device. If the user did not receive the content in the BlackBerry Pushcast Player, you can view the status of the content in the BlackBerry Pushcast Console to determine why the content did not send correctly. There are several delivery statuses that you can view in the Detailed Delivery Diagnostic Report.

Delivery status type

Description

Pending Delivery

The delivery queue received the content delivery request. The content is in the queue until the BlackBerry Pushcast Initiator retrieves it.

Pending Delivery — No Player

The BlackBerry® Pushcast™ Software user did not install the BlackBerry Pushcast Player on the BlackBerry device or synchronize with BlackBerry Pushcast Software after the user installed the BlackBerry Pushcast Player.

User Account Suspended

The BlackBerry Pushcast Software locked out the user. The BlackBerry Pushcast Software cannot send any outstanding requests that remain in the delivery queue for the user account to the device.

User Account Deleted

The user account no longer exists in the BlackBerry Pushcast Software. The BlackBerry Pushcast Software cannot send any outstanding requests that remain in the delivery queue for the user account to the device.

Content Delivery Disabled

The BlackBerry Pushcast Software cannot send content to the device or store the content in the BlackBerry Pushcast Player cache.

Delivery in Progress

The delivery queue sent the content to the BlackBerry Pushcast Initiator. The delivery queue sends content to the BlackBerry Pushcast Initiator before the BlackBerry Pushcast Software user receives the content on the device.

Manifest Sent to Device

The BlackBerry Pushcast Software sent the content manifest to the BlackBerry device.

Manifest Received by Player

The BlackBerry Pushcast Player received the content manifest request. The BlackBerry Pushcast Player is processing the digital assets in the content.

Delivered

The BlackBerry Pushcast Player received the content manifest and the BlackBerry Pushcast Software sent the content to the BlackBerry Pushcast Player cache.

Partially Delivered

The BlackBerry Pushcast Player received the content manifest; however, the BlackBerry Pushcast Software only saved some of the content in the BlackBerry Pushcast Player cache.

Failed to Deliver Content

An error occurred during the delivery of the content. The content did not deliver to the BlackBerry Pushcast Player or save in the BlackBerry Pushcast Player cache. The user cannot view the content for the first time while the user is offline. However, the user can view the content when the user connects the BlackBerry device to a wireless network.

Communication errors between the BlackBerry Pushcast Software and the BlackBerry Enterprise Server occurred or the BlackBerry Pushcast Software received an unrecognized response from the BlackBerry Enterprise Server.

Enrollment Cancelled

The user unenrolled from the content before the content delivery was complete.

Content Package Deleted

The BlackBerry Pushcast Software removed the content before the scheduled delivery time.

Delivery Cancelled

The content delivery method was turned off before the delivery occurred. The user cannot view the content when the user connects the BlackBerry device to a wireless network.

Partially Delivered — Bandwidth Quota Exceeded

The BlackBerry Pushcast Player received the content manifest; however, some of the content did not deliver to the BlackBerry Pushcast Player cache. The user account reached the bandwidth quota before the BlackBerry Pushcast Software could deliver the content.

Failed to Deliver Content — Bandwidth Quota Exceeded

The BlackBerry Pushcast Software could not deliver the content to the BlackBerry Pushcast Player or store the content in the BlackBerry Pushcast Player cache because the user account reached the bandwidth quota.

Content Requests Blocked

The BlackBerry Pushcast Software could not deliver the content to the device because the user blocked content from the content provider.

Delivery Suspended — Device Roaming

The BlackBerry device received the content manifest. However, the device cannot receive any digital assets because the device is roaming, and you turned on the Roaming IT policy rule.

Delivering Pushcast

The BlackBerry Pushcast Player received the content manifest and the digital assets in the content are downloading to the BlackBerry Pushcast Player cache.

Next topic: Glossary

Was this information helpful? Send us your comments.