Delivery statuses for mobile content
When you send content to a
BlackBerry® Pushcast™ Player user,
the
BlackBerry Pushcast Console keeps
track of whether the content was delivered to the
BlackBerry Pushcast Player on the
BlackBerry device. If the
user did not receive the content in the
BlackBerry Pushcast Player, you
can view the status of the content in the
BlackBerry Pushcast Console to
determine why the content did not send correctly. There are several delivery
statuses that you can view in the Detailed Delivery Diagnostic Report.
|
Delivery status type
|
Description
|
|
Pending Delivery
|
The delivery queue received the content delivery request.
The content is in the queue until the
BlackBerry Pushcast Initiator retrieves it.
|
|
Pending Delivery — No Player
|
The
BlackBerry® Pushcast™ Software
user did not install the
BlackBerry Pushcast Player on the
BlackBerry device or synchronize with
BlackBerry Pushcast Software after
the user installed the
BlackBerry Pushcast Player.
|
|
User Account Suspended
|
The
BlackBerry Pushcast Software
locked out the user. The
BlackBerry Pushcast Software
cannot send any outstanding requests that remain in the delivery queue for the
user account to the device.
|
|
User Account Deleted
|
The user account no longer exists in the
BlackBerry Pushcast Software. The
BlackBerry Pushcast Software
cannot send any outstanding requests that remain in the delivery queue for the
user account to the device.
|
|
Content Delivery Disabled
|
The
BlackBerry Pushcast Software
cannot send content to the device or store the content in the
BlackBerry Pushcast Player cache.
|
|
Delivery in Progress
|
The delivery queue sent the content to the
BlackBerry Pushcast Initiator. The delivery queue sends content to the BlackBerry Pushcast Initiator before the
BlackBerry Pushcast Software user
receives the content on the device.
|
|
Manifest Sent to Device
|
The
BlackBerry Pushcast Software sent
the content manifest to the
BlackBerry device.
|
|
Manifest Received by Player
|
The
BlackBerry Pushcast Player
received the content manifest request. The
BlackBerry Pushcast Player is
processing the digital assets in the content.
|
|
Delivered
|
The
BlackBerry Pushcast Player
received the content manifest and the
BlackBerry Pushcast Software sent
the content to the
BlackBerry Pushcast Player cache.
|
|
Partially Delivered
|
The
BlackBerry Pushcast Player
received the content manifest; however, the
BlackBerry Pushcast Software only
saved some of the content in the
BlackBerry Pushcast Player cache.
|
|
Failed to Deliver Content
|
An error occurred during the delivery of the content. The
content did not deliver to the
BlackBerry Pushcast Player or save
in the
BlackBerry Pushcast Player cache.
The user cannot view the content for the first time while the user is offline.
However, the user can view the content when the user connects the
BlackBerry device to a wireless network.
Communication errors between the
BlackBerry Pushcast Software and
the
BlackBerry Enterprise Server occurred or the
BlackBerry Pushcast Software
received an unrecognized response from the
BlackBerry Enterprise Server.
|
|
Enrollment Cancelled
|
The user unenrolled from the content before the content
delivery was complete.
|
|
Content Package Deleted
|
The
BlackBerry Pushcast Software
removed the content before the scheduled delivery time.
|
|
Delivery Cancelled
|
The content delivery method was turned off before the
delivery occurred. The user cannot view the content when the user connects the
BlackBerry device to a wireless network.
|
|
Partially Delivered — Bandwidth Quota Exceeded
|
The
BlackBerry Pushcast Player
received the content manifest; however, some of the content did not deliver to
the
BlackBerry Pushcast Player cache.
The user account reached the bandwidth quota before the
BlackBerry Pushcast Software could
deliver the content.
|
|
Failed to Deliver Content — Bandwidth Quota Exceeded
|
The
BlackBerry Pushcast Software could
not deliver the content to the
BlackBerry Pushcast Player or
store the content in the
BlackBerry Pushcast Player cache
because the user account reached the bandwidth quota.
|
|
Content Requests Blocked
|
The
BlackBerry Pushcast Software could
not deliver the content to the device because the user blocked content from the
content provider.
|
|
Delivery Suspended — Device Roaming
|
The
BlackBerry device received the content
manifest. However, the device cannot receive any digital assets because the
device is roaming, and you turned on the Roaming IT policy rule.
|
|
Delivering Pushcast
|
The
BlackBerry Pushcast Player
received the content manifest and the digital assets in the content are
downloading to the
BlackBerry Pushcast Player cache.
|
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